Frequently asked questions

I hope you find the answer you are looking for, but if not, please do not hesitate to contact us: support@maxmilli.com

shipping

Simply select the items you want to purchase, add them to your cart, and proceed to checkout where you will enter your shipping and payment information.

By each unique article there is a link to the size guide with detailed measurements and tips on how to choose the right size.

Once your order is shipped, you will receive a tracking number via email that you can use to track your order on the carrier's website.

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

The delivery time averages between 8-14 working days.

If your order is lost in transit, please contact our customer service team. We will investigate with the carrier and if confirmed lost, we will resend your order or offer a refund.

Returns and Refunds

If you receive a defective item, please contact our customer service immediately with photos of the defect, and we will guide you through the replacement or refund process.

Contact our customer service immediately with your order number and a photo of the item. We will arrange a replacement or refund as appropriate.

Returns are free. You will receive a prepaid return shipping label once you submit a return request.

Once we receive your returned item, a refund will be processed to your original payment method within 7-10 business days.

Account & Contact

You can contact customer service by sending an email to support@maxmilli.com

Enter your promo code at checkout in the 'Promo Code' field, and the discount will be applied to your total.

No, we don't offer gift cards that can be purchased directly from our website.

No, you can make purchases as a guest. However, creating an account provides additional benefits such as easier tracking, quicker checkout, and a personalized shopping experience.

Yes, we have seasonal sales and occasionally offer discounts and promotions.

We encourage you to place your order through our fully optimized desktop or mobile website for a quick and efficient shopping experience, as we currently do not offer phone orders.

Outline how customer data is used, stored, and protected, and mention any compliance with data protection laws.

If you wish to delete your account, please contact our customer service directly and they will assist you with the process.

We use environmentally friendly materials, minimal packaging, and partner with green logistics providers.

Our website uses SSL encryption to protect your data, and we comply with all applicable data protection regulations.